Get your package anywhere!
Most Asked Questions
How do i track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking number and link. You can also follow your delivery at any time on our Track Your Order page.
How long will it take to receive my order?
Orders are dispatched within 1–2 business days.
Estimated delivery times by region:
- UK: Free tracked 3–10 business days
- Europe: Free tracked 3–10 business days
- USA: Free tracked 4–10 business days
- Canada: Free tracked 5–10 business days
- Australia: Free tracked 4–10 business days
- Rest of the World: Free tracked 5–15 business days
Please note, business days do not include weekends or public holidays. For full details, please see our Shipping Policy.
How long will it take to receive a refund?
Once we’ve received and inspected your returned item, your refund will be processed within 3–7 business days. Depending on your payment method, it may take a few additional days for the funds to appear in your account. For full details, please visit our Return Policy.
What is your return policy?
We offer a 30-day return policy on all orders. Items must be unworn and returned in their original packaging. For full terms and conditions, please see our Return Policy.
How do i make a return?
To start a return, please visit our Request a Return page and follow the instructions. Once approved, you’ll receive an email with the return shipping details and next steps.
What payment methods can i use?
We accept all major payment methods, including:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- Klarna (Pay Later)
- iDEAL (for EU customers)
Product
How do i find the right size?
You can find the size guide directly on each product page, below the product details. Use the table to measure and choose your perfect fit.
How do i sign up to stock updates?
For detailed care instructions, please visit our Care Guide. You’ll find tips to keep your pieces looking beautiful for years.
How should i take care of my jewelry
Yes, we accept ARLÉNE gift cards at checkout. They can be used on all products unless stated otherwise.
Do you offer giftcards?
Join our newsletter via the sign-up form in the website footer. You’ll receive early access to new drops, exclusive offers, and styling tips.
Orders & Delivery
How do i track my order?
After dispatch you’ll receive an email with your tracking number and a link. You can also follow your delivery on the Track Your Order page using the tracking code from your email.
Do you ship to my country?
Yes, we ship worldwide, including the UK, Europe, USA, Canada, Australia and the Rest of the World. Full details and any country-specific notes are listed in our Shipping Policy.
What is the delivery time?
Orders are dispatched within 1–2 business days.
Estimated delivery times by region:
- UK: Free tracked 3–10 business days
- Europe: Free tracked 3–10 business days
- USA: Free tracked 4–10 business days
- Canada: Free tracked 5–10 business days
- Australia: Free tracked 4–10 business days
- Rest of the World: Free tracked 5–15 business days
Business days exclude weekends and public holidays. For more information, see our Shipping Policy.
What are the shipping costs?
We offer free tracked shipping on most orders. Shipping options may vary by product or destination; the latest information is always in our Shipping Policy.
Can i cancel or change my order?
You can request a cancellation or change within 24 hours of placing your order by contacting customer support. After 24 hours or once the order has shipped, changes are no longer guaranteed.
My tracking says my order had been delivered, but i haven't received it?
Here are a few steps you can take:
- Check your delivery location and any safe places or with neighbors/front desk
- Look for delivery notes from the carrier.
- Contact the carrier with your tracking number for more details or to start an investigation.
- If you still can’t locate the package, contact our customer support with your order and tracking details and we’ll help resolve it.
In some cases a claim with the carrier may be required — our team will assist with the process.
What is fast and insured shipping?
his is an optional upgrade with priority handling and shipment insurance for added peace of mind. Coverage, availability and pricing are described in our Shipping Policy.
I entered a wrong shipping adress, what can i do?
Contact customer support within 24 hours so we can try to update the address. Changes aren’t guaranteed and aren’t possible once the order has shipped.
Will i be charged with VAT?
You won’t pay VAT at checkout; it’s included in the product price where applicable. Local duties or import taxes may apply depending on your country’s regulations. See the Taxes section in our Shipping Policy for details.
I haven't received an order confirmation, what should i do?
You’ll receive an order confirmation email immediately after placing your order. It includes your order number, summary and shipping address.
- Check your spam or junk folder.
- Ensure your email address was entered correctly.
If you still can’t find it, contact customer support with your full name and (if available) order number and we’ll verify your order and resend the confirmation.
Returns
What is your return policy?
We offer a 30-day return policy. Items must be unworn, unused, and returned in their original packaging. For full details, please see our Return Policy.
How can i make a return?
To start your return, visit our Request a Return page and follow the steps. Once approved, you’ll receive the return instructions by email.
What are the return costs?
Return shipping costs are at the customer’s own expense unless the product is faulty or damaged.
How long does a refund take?
Once we receive and inspect your returned item, your refund will be processed within 3–7 business days. Depending on your payment method, it may take a few additional days for the funds to appear in your account.
Can i make an exchange?
Yes, exchanges can be requested through the same process on our Request a Return page.
Where can i find my order number to register my return?
You can find your order number in your order confirmation email. It usually consists of at least six digits.
what should i do if a product is delivered faulty or damaged?
If your item arrives damaged or faulty, please contact our customer service team immediately. Include your order number and photos of the product so we can review the issue and arrange a replacement or refund.
What should i do if i want to return my order outside the return period?
Returns outside the 30-day period are not accepted. However, for exceptional circumstances, please contact our customer service team , we’ll review your situation individually.
How long does it take for my return to be processed?
Once your return is received, processing typically takes 3–5 business days. You’ll be notified by email once your refund or exchange has been completed.
Press & Careers
How do i contact you for press enquiries?
Please fill out the contact form and select “Press”. Include your publication, deadline, and any asset requests. Our team will get back to you shortly.
How do i contact you for career enquiries?
Please send your CV and a short cover letter to support@arlene-jewelry.com. Include the role you’re interested in, your availability, and a link to your LinkedIn or portfolio.
Contact
How can i contact the customer service?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What is the response time of the customer service?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
